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Frequently Asked Questions
Have any questions about our service and products? We’re here to help. If you have any questions that are not listed below, please contact us at email@example.com or fill out the form.
Our entire line of products is vegan friendly with absolutely no exceptions. This means no carmine, beeswax, lanolin, silk, and more. Feel free to check the individual ingredient lists for more product details. For further questions, please email firstname.lastname@example.org.
All of our products are gluten free. We do not use any wheat products and the tocopherol (Vitamin E) is vegetable derived.
Yes! The only animals we test on are ourselves. All of our finished products, individual ingredients, and suppliers are animal cruelty free.
Most of our ingredients have natural origins, however, no cosmetic product is natural according to the FDA. The FDA mandates that all cosmetic supplies must be synthetically purified of impurities (e.g. natural lead levels in minerals) to ensure proper safety.
Flat rate shipping is $4 for all US orders and $8.50 for all international orders.
All orders ship out in 3-7 business days. Domestic shipping within the U.S. usually takes 3-10 business days. International shipping may vary between 2-6 weeks.
Yes, our website and checkout is secured by RapidSSL and all customer information is kept private and will not be distributed or sold to any third parties. All payment is made on the official paypal website which is secure. For extra security, please choose a different account password than your other personal accounts (including paypal and email).
Unfortunately due to the custom nature of our products, we do not offer refunds, returns, or exchanges once shipped unless there was an error made on our part. If you’re unsure about any products, we strongly encourage you to try out our samples before committing to a full sized product.
We are not responsible for any lost, stolen, or damaged packages by USPS or your local postal service. If you would like to purchase insurance then please contact email@example.com for an additional fee.
All the products are created and shipped from New York City.
We currently do not since we are a new, small business.
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