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1. Our website and checkout is secured by RapidSSL and all customer information is kept private and will not be distributed or sold to any third parties.
2. Orders are filled in chronological order unless in cases of backorder, out of stock ingredients and products, or additional add-ons. Our TAT is listed on the front page of the website but is normally within 10-15 business days.
3. Order requests such as free samples or time sensitive orders will be considered and processed to the best of our abilities but will not be guaranteed.
4. We reserve the right to cancel or amend any order during processing and an immediate refund will be issued.
5. We do not offer refunds, returns, or exchanges once shipped unless there was an error made on our part. If you’re unsure about any products, we strongly encourage you to try out our samples before committing to a full sized product.
6. We are not responsible for any lost, stolen, or damaged packages by USPS or your local postal service. If you would like to purchase insurance then please contact firstname.lastname@example.org for an additional fee.