1. Our website and checkout is secured by RapidSSL and all customer information is kept private and will not be distributed or sold to any third parties.2. Orders are filled in chronological order unless in cases of back order, out of stock ingredients and products, additional add-ons, or custom orders. Our TAT is listed on the front of our website. 3. Order requests with special instructions or free samples will be considered and processed to the best of our abilities but will not be guaranteed. 4. We reserve the right to cancel or amend any order during processing and an immediate refund will be issued. 5. Unused and un-open products can be returned for a full refund within 30 days of delivery. Return shipping is not included.